We offer a 90-DAY, NO QUESTIONS ASKED MONEY-BACK GUARANTEE on all of our products. We strive everyday to make sure every customer is 100% SATISFIED. Unfortunately, these invalid complaints portray our company in a false light, as a company who doesn't care about it's customers. We are completely focused on offering honest and helpful software applications. Gibson's statement about WinSweeper being detected as a virus by Norton Security is false as well, and is very hurtful to our brand to spread these false statements.
All of our products must pass rigorous tests (over 100 requirements) to ensure our software is safe, secure, and focused on customer protection: Our company page: Conclusion: Thus, Mr. 3) Our Software is Not Malicious We are an AppEsteem Certified Vendor, and our products are approved and tested by this consumer protection organization, who works in tandem with all security vendors (anti-virus companies), Microsoft, and other authorities. He did not provide us any opportunity to assist. We attempted within a few hours of receiving simply a chargeback request. Gibson's claim of not being contacted for three days is false. In addition, we sent an email message (see below) to him asking to assist, but we never (still to this day) received a response. Gibson (three attempts), but he did not answer our calls. 2) We Contacted the Customer Within a Few Hours, Not 3 Days Just hours after seeing the chargeback request coming through, we immediately tried calling Mr. Gibson is not truthful when he claims he contacted us.
Instead, he went directly to PayPal to file a chargeback request just a few hours later, not providing us any opportunity to help. You can see the timeline / chain of communication events from our support software, ZenDesk (personal details redacted): Items of Contention (Actual Chain of Events): 1) No Record of Him Communicating with Us (chat, phone, or email) He claims he contacted our customer service department, but we show no indication of that in our extensive customer tracking records. Please see this screenshot for proof of my statements below. He claims above that the registration key didn't work on one, the other was detected by Norton Security as "malicious", and we didn't respond for THREE DAYS to his communications. Gibson purchased two pieces of our software. :( Facts of the Situation / Order of Events: On February 3rd (Sunday) at around 19.00 PM, Mr. Reply from Solvusoft Corporation Feb 13, 2019ĭear Community, Sadly, this is a case where the "customer isn't always right", and has made several false statements.
0 kommentar(er)
